The Nielsen Software or Extension didn't successfully install on your Computer or Chromebook, so please try again. Here are some things you can check:

Computer:

1. Make sure you're connected to the Internet.

2. When you start the Nielsen app file download, and a window appears, make sure you click OK or Save File in that window.

3. If you are a Firefox browser user: Once you've started the download process, check your desktop for an icon displaying your download. Double click the Icon.

For further help with your installation, please Contact Us.